Warranty

After-sales service

All the warranty conditions for our products: screens, phones, parts and accessories.

Conditions de garantie LCD-Phone

General warranty procedure

Breakage and malfunctions caused by mishandling, improper use or oxidation are not covered. If one of our products malfunctions:

  • Create a parts return from your customer account.
  • List the parts, quantity and reason, then print the return slip and include it with the parcel.
  • Warranty labels or stamps must not be removed or damaged, otherwise the claim will be refused.

Your request is processed within 24 working hours. Once approved, you return the products: protecting them and choosing a suitable carrier is your responsibility, and the after-sales transport risk is yours. Parts not covered are not returned unless expressly requested (shipping at your expense).

⚠️ ⚠️ Service Pack parts — no warranty. By the manufacturers' own policy, Service Pack parts carry no warranty: this is an inherent characteristic of this official channel of 100% genuine parts. No exchange or refund can therefore be made on these parts. Learn more about Service Pack.

Screen & spare-parts warranty (phones / tablets)

✅ The display panel (LCD / OLED) alone carries a limited lifetime warranty (limited to the commercial lifetime of the device model concerned; intrinsic panel defects only, see Schedule 1 of the Terms). The other elements — glass, touch, frame, backlight — are guaranteed 30 days against hidden defects and non-conformities.

Covered by the warranty:

  • White spots, touch glitches, dead pixels
  • Detached frame, wrong-size screen
  • Screen / home-button connection fault caused by the screen
  • Proximity-sensor fault caused by the screen
Not covered (non-exhaustive): crack, breakage, burn or overheating, black spot, screen that won't turn on, lost or missing components, oxidation.

Phone warranty

Used & reconditioned: 6 months against defects and hidden faults from the purchase date. Breakage and oxidation excluded. Any opening or repair attempt (by you or a third party) voids the warranty. The warranty sticker must be intact; the IMEI is always checked. Return shipping is at the customer's expense; please erase all your data before sending.

New: 12-month legal warranty from purchase, to be claimed from the manufacturer (with invoice). For iPhones, you can go directly to an Apple Store.

Computer parts, accessories & office products

Computer parts: must be in perfect condition, free of scratches or marks (glue, adhesive…). A part loses its manufacturer warranty once installed on the final device.

Accessories & office: no warranty, except genuine accessories (Apple, Huawei, Samsung) which carry a one-year European warranty via the manufacturer (returned in original packaging, no abnormal wear).

Kingston products: lifetime (ValueRAM®, HyperX® memory modules, Flash cards…), 5 years (DataTraveler®, IronKey®, SSDNow® KC100…), 3 years (HyperX SSD, SSDNow® ranges…), 2 years (DataTraveler® Workspace, HyperX™ headsets & peripherals…), depending on the range.

Machines (hydrogel cutting & UV)

Hydrogel cutting machines and UV machines are guaranteed 1 year from purchase, with lifetime technical support.

📍 After-sales return address

Smart Gadget Home SAV — 189 rue d'Aubervilliers, voie A porte 09, 75018 Paris