.png)
LCD-Phone is a B2B wholesaler of spare parts, accessories, phones and IT products, for professionals only. Access to prices and online ordering require a validated business account (article 2.1 of the Terms). You sign up online, in three steps.
Who the business account is for
The account is open to registered companies that sell, distribute, repair or maintain telephony, IT or consumer electronics equipment, and that buy for resale, incorporation or professional use (article 1.2 of the Terms). For example:
- smartphone, tablet and computer repair shops;
- phone, accessory and IT shops and resellers;
- distributors and wholesalers;
- equipment maintenance companies.
Companies based in France, including the overseas territories, in another European Union country or outside the European Union can open an account. We do not sell to consumers or non-professionals.
What your business account gives you
- Trade prices and online ordering: prices in euros excluding tax, with shipping and applicable taxes charged on top (articles 2.1 and 4.1 of the Terms).
- The full catalogue, with stock availability shown in real time.
- Brands we distribute officially: we are an official authorised distributor of TP-Link and its brands Tapo and Mercusys, and of 52toys, Benks, CIAOBOSI, D-Power, DD, Devia, DOBE, EGA, Ellietech, FASR, GUESS, JK, KELAI, KOS, LinQ, Mayline, NGS, Nillkin, QUICK, RELIFE, REMAX, Sunshine, Superior Electronics, TUGII, VGR, WUW, XSSIVE, YESIDO and ZY.
- No minimum order amount (article 16.1 of the Terms); a minimum quantity may apply to some items.
- A commercial warranty by product family, including a limited lifetime warranty on LCD or OLED display panels alone (Schedule 1 of the Terms, details in the questions below).
- A customer account where you request returns (RMA number, article 10.1 of the Terms) and find the items you order often, on the "My usual products" page.
- Chat support, Monday to Friday 10:00–18:15 and Saturday 11:00–18:00 Paris time: product information, order tracking, returns, after-sales service and invoicing (article 19.1 of the Terms).
Open your account in three steps
1. Fill in the sign-up form
The sign-up form asks for your contact details, company name, mobile number and country. It also has fields for your SIRET, VAT status, EU VAT number and website: the registration fields to fill in depend on your country (see below), and only the website is optional.
2. Attach your company registration document
A Kbis extract or an equivalent registration document, less than three months old, is mandatory whatever your country: attach it to the sign-up form.
3. Account validation
Your account is then validated by our customer service. You receive a confirmation e-mail once it is activated.
What to prepare
- Your company registration: a SIREN number or an equivalent business identifier.
- For every country: a Kbis extract or an equivalent registration document, less than three months old (article 2.1 of the Terms).
- Mainland France and the overseas departments (Guadeloupe, Martinique, French Guiana, La Réunion, Mayotte): your SIRET number and VAT status. If you are liable for VAT, your EU VAT number, which starts with FR.
- Another European Union country: your EU VAT number. No SIRET is needed.
- Outside the European Union: no SIRET and no VAT number to enter.
- Other French overseas territories: the form shows the required fields for the country you choose.
- Depending on the case, we may also ask for an identity document of the legal representative, proof of business address or bank details (article 2.1 of the Terms).
Business account: frequently asked questions
Who can open an account?
A company registered with a professional register that sells, distributes, repairs or maintains telephony, IT or consumer electronics equipment, and buys for resale, incorporation or professional use (article 1.2 of the Terms). Opening an account remains subject to our validation (article 2.1 of the Terms).
Why can't I see prices without an account?
Access to prices and the placing of orders require a business account opened beforehand (article 2.1 of the Terms). Once signed in, you see prices in euros excluding tax; shipping and applicable taxes are added (article 4.1 of the Terms).
My company is not in France: can I open an account?
Yes. A company in another European Union country enters its EU VAT number; a company based outside the European Union does not enter a SIRET or a VAT number. In every case, attach a registration document equivalent to the Kbis. The Terms provide for a valid foreign business identifier (article 1.2 of the Terms).
Is there a minimum order?
No, there is no minimum purchase (article 16.1 of the Terms). A minimum quantity may however apply to some items.
How do I pay for my orders?
Orders are payable in full when placed, in particular by bank card or bank transfer (article 6.1 of the Terms). Cheques are not accepted. The payment methods available for your order are shown at the payment step.
What warranty applies?
The commercial warranty period depends on the product family and runs from the invoice date (article 9.2 and Schedule 1 of the Terms). For example:
- display panel (LCD or OLED) alone: limited lifetime warranty, limited to the commercial lifetime of the device model; it covers only intrinsic panel defects (white spots, dead pixels, display failure) and excludes any mechanical stress;
- glass, touch glass, frame, backlight, flex cables and other screen components: 30 days;
- batteries: 6 months;
- used and refurbished phones: 6 months;
- new phones: 12-month manufacturer warranty, to be claimed from the manufacturer or its authorised network.
Some product families are not covered. The admissibility conditions (time limits for reporting a defect, proof of purchase, intact films, seals and labels) are set out in article 9.3 of the Terms.
How do I return a product?
No return is accepted without an RMA number requested from your customer account (article 10.1 of the Terms). You choose the carrier for the return, protect the parcel and bear the risks of the return transport (article 10.2 of the Terms).
A question before you open your account?
Write to us via the chat at the bottom right of the site, Monday to Friday 10:00–18:15 and Saturday 11:00–18:00 Paris time (article 19.1 of the Terms). The full conditions are in our General Terms and Conditions of Sale.