.png)
We regularly deliver to businesses in Guadeloupe, Martinique, French Guiana, La Réunion and Mayotte. This page is for them, and for businesses in the other French overseas territories offered in the site's country list. It covers what you need to know before a first order: opening an account, VAT and import duties, shipping and payment. Article numbers refer to our General Terms and Conditions of Sale (the "Terms").
At a glance
- Sales to professionals only, once your account is validated.
- Prices in euros excluding tax. Orders delivered to the overseas territories are invoiced without French VAT.
- Customs duties, import taxes and octroi de mer are borne by the customer.
- Delivery by Chronopost, UPS Express Saver or FedEx International, chosen at checkout.
- Payment when ordering, in particular by bank card or bank transfer.
- No minimum order amount.
Opening a business account
Sales on lcd-phone.com are reserved for professionals buying for the purposes of their business. Access to prices and ordering require a business account opened beforehand (article 2.1 of the Terms).
When you open an account, you confirm in particular that your company is registered with a professional register, that it sells, distributes, repairs or maintains telephony, computer or consumer electronics equipment, and that the products are bought for resale, incorporation or professional use (article 1.2 of the Terms).
What to prepare
- Your company registration: a SIREN number or an equivalent business identifier.
- A company registration extract (Kbis or equivalent registration document) less than three months old, which must be attached to the sign-up form.
- Depending on the case, we may also ask for an identity document of the legal representative, proof of business address or bank details (article 2.1 of the Terms).
The sign-up form asks for your contact details, company name, mobile number and country. For a business in mainland France or in an overseas department (Guadeloupe, Martinique, French Guiana, La Réunion, Mayotte), the SIRET and VAT status are required, as is the EU VAT number if you are registered for VAT. For the other territories, the form shows the required fields for the country you choose. The website field is always optional.
Your account is then validated by our customer service. You receive a confirmation e-mail once it is activated. Open a business account
VAT, customs duties and octroi de mer
Prices on the site are in euros, excluding tax, shipping and customs duties (article 4.1 of the Terms).
Orders delivered to the overseas territories are invoiced without French VAT. The invoice states the exemption basis that applies. This concerns deliveries to an address in the overseas territories: a sale delivered or collected in mainland France is subject to French VAT (article 4.5 of the Terms).
For any shipment outside mainland France, including the French overseas departments and territories, customs duties, import taxes, octroi de mer and clearance costs are borne by the customer, who is liable for them (article 4.4 of the Terms).
Shipping and tracking
For a delivery address in the overseas territories, the carriers offered at checkout are:
- Chronopost
- UPS Express Saver
- FedEx International
You choose the carrier when you place the order. TNT, Chrono Relais, the courier, UPS Standard and UPS Access Point are not offered for these destinations. Shipping costs are calculated automatically at that step, based on the delivery address and the content of the order (in particular its weight), and are shown before payment. They are added to the price of the products.
Delivery times depend on the destination and the carrier. They are indicative (article 7.2 of the Terms); the exact time for your destination is available on the carrier's website.
Parcels are tracked online with the tracking number, directly on the website of the chosen carrier. The customer is responsible for the accuracy of the delivery address (article 7.1 of the Terms). See also the Shipping page.
Payment
Orders are payable in full when placed (article 6.1 of the Terms). Cheques are not accepted.
For delivery to the overseas territories, you can pay in particular by:
- bank card;
- bank transfer.
If your customer wallet balance covers the amount of the order, you can also pay with that balance. The full list of payment methods available for your address is shown at the payment step.
Minimum order
The site does not set a minimum order amount. A minimum quantity may apply to some items.
Receiving, returns and warranty
On delivery, check the condition and number of parcels. In case of damage or partial loss, note precise reservations on the carrier's transport document; the time limits and procedure are set out in article 7.3 of the Terms.
No return is accepted without an RMA number requested from your customer account (article 10.1 of the Terms). For a warranty return, outbound and return shipping and the related insurance are borne by the customer, who chooses the carrier and bears the transport risk (articles 9.10 and 10.2 of the Terms).
Warranty periods and conditions by product family are on the Warranty page and in article 9 of the Terms.
A question before your first order?
Chat assistance, at the bottom right of the site, is our main contact channel. It is open Monday to Friday 10:00–18:15 and Saturday 11:00–18:00 Paris time (article 19.1 of the Terms).
The full conditions are in the General Terms and Conditions of Sale.