FAQ

Help

Answers to the most frequent questions from professional repairers — warranty, delivery and after-sales.

💬 Customer support: exclusively via the website Chat. No support by phone or e-mail.
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Warranty & after-sales

How do I return a defective or wrongly ordered item?
Submit a return request from your order page (“Return request”). Once received and checked, a credit note is issued. Important: any incomplete, damaged item or one returned without its original packaging (flexes, components, accessories, screens, batteries…) will not be taken back or exchanged. Details: our warranty.
What is a Service Pack part?
We offer 100% genuine « Service Pack » parts, sourced directly from the brands' official factories. Learn more.
My parcel is damaged, incomplete or not received?
On receiving a damaged parcel, note detailed reservations on the carrier's slip. For any problem, first contact the carrier's customer service (track it via your order's tracking number), then our after-sales via Chat with photos/videos. Any claim must reach us in writing, with photos: within 3 business days of receipt or, if the parcel does not arrive, within 10 business days of the announced dispatch date (Articles 7.3 and 19 of the Terms). See Delivery.
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Shipping & delivery

Collection on site

Available, to be selected at checkout.

Courier (Paris)

Same-day delivery: departures every hour Monday to Saturday, 11am to 6pm; the next departure time is shown at checkout.

France — Express

Chrono Express, TNT: next-day delivery (indicative, Article 7.2 of the Terms). UPS Express Saver: 1 to 3 business days. Chrono Relais: next-day on average, not guaranteed.

International

UPS Express Saver and Chronopost (1-3 days Europe, 2-5 days worldwide, on average). No pickup or courier internationally.

Lithium products: we are certified to ship them (restrictions on some overseas territories). Full details: Delivery page.

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Another question?

I can't find the answer to my question
Our customer service is available exclusively via the Chat built into the site. No assistance is provided by phone or e-mail.