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Welcome Guide 2026
Your LCD-Phone business account is active.
Place your first order in minutes. Spare parts, devices and accessories, for professionals only.
The craft of a workshop, the scale of a wholesaler.
Two rules to know before you start
So that every request is handled quickly and properly.
One channel only: the website chat
- Orders, questions and after-sales: everything goes through the chat.
- Monday to Friday 10:00 to 18:15, Saturday 11:00 to 18:00 (Paris time).
- Your request is logged and the whole team can see it.
- It is followed up, even when your sales contact is away.
After-sales: request first, then ship
- 1In “Order history and details”, open the order and fill in the “Return request” block.
- 2After-sales reviews the request, usually within 24 working hours.
- 3Once accepted, download the return PDF with your RMA number.
A parcel without an RMA is not accepted.
All the steps: see below.
Much more than a wholesaler
The craft of a workshop, the scale of a wholesaler.
Spare parts, accessories, phones and IT products: we don’t just resell them.
We manufacture, refurbish and repair here in Paris, and we create jobs in France.
One integrated service, one point of contact
- Manufacturing
- Refurbishment
- Repair
- Training
- Sales
- 3,000 m²warehouse in Paris
- 60employees, more than half of them technicians
- 22brands in official or authorised distribution
- Thousandsof professional customers in France, the overseas territories and Europe
- 2015the year our first workshop opened
For professionals only: repair shops, phone and computer shops, resellers, distributors.
LCD-Phone is a brand of Smart Gadget Home, based in Paris.
Our technical teams
More than half of our 60 employees are technicians.
Smartphone refurbishment
Frames, batteries and flex cables checked before reassembly.
Screen refurbishment
Cleaning, new glass, then testing of pixels, colours and backlight.
Motherboard repair
Diagnosis, then repair in our workshop.
Around them, a dedicated team for every function
Repair rather than throw away
Our commitment to the environment, across the whole chain.
“Let’s rethink materials: mine less of the earth, and more of our old devices.”
Repair
Extend the life of devices.
Refurbish
Put checked phones and screens back into service.
Recycle
Make new spare parts from broken ones.
Rethink
Processes redesigned to be more sustainable.
We work with partners who specialise in recycling and the circular economy.
Our journey
- 2015A 5-person workshop recycles smartphone screens.
- 2017The lcd-phone.com website goes live.
- 2018First B2B warehouse, 500 m².
- 2022A 3,000 m² B2B warehouse in Paris.
- 2025Expansion across Europe.
“Reduce, Reuse, Recycle.”
Your first order in 5 steps
- 1
Log in. Your trade prices appear, in euros excluding VAT.
- 2
Find your model with “Find my model” or the search bar.
- 3
Check stock. It is updated in real time on every product.
- 4
Order: cart, address, delivery, payment, then “Place order”. No minimum order amount.
- 5
Track your order and parcel in “Order history and details”.
Questions? Use the chat on our website, Monday to Friday 10:00 to 18:15, Saturday 11:00 to 18:00 (Paris time).
Find the right part in seconds
“Find my model”: pick the brand (iPhone, Samsung, iPad, AirPods, Others), then the model.
Compatible cases, glass, screens and accessories appear at once.
The search bar at the top of every page takes a model, a reference or a part code.
Model page: everything for one device on a single page, grouped by part type.
Product list for a model: by default, in-stock items come first, with that model’s best sellers at the top. Out-of-stock items go to the end of the list.
Order fast
“Quick order”: have a list of references? Enter it on a single page and add the products to your cart.
“My usual products”: what you buy often, in one list. The “Time to reorder” block goes into your cart in one click with “Add all to cart”.
Cases and screen protection: one style, all your models on one page (see below).
Checkout fits on one page: address, delivery, payment, then “Place order”.
Cases and screen protection: one style, all your models
Choose the style, then the quantity for each model, on a single page.
One case or screen protector: one product page for every compatible model.
- 1
Choose the style first, then your models: each model shows its stock.
- 2
Enter the quantity for each model, on the same page.
Example — indicative prices - 3
Add everything to your cart in one go.
Example — indicative prices
“Filter by model”: several models at once, plus a colour if needed. Example: “13, 14, 15 black”.
Restock a whole range in a single order.
Stock is real time
Every product shows live availability. The number you see is the number you can order.
Out of stock? In a list, click “Notify me”. On the product page, tick the box, then “Notify me when available”. We alert you when it is back.
Alerts also work for a specific colour or variant.
Find all your alerts under “My alerts”.
Your trade prices
Prices appear after login, in euros excluding VAT. Shipping and taxes are added.
No minimum order amount.
Quantity discounts on many branded accessories: up to 10% off, depending on quantity. The discount table is shown on the product page.
EU companies: your intra-EU VAT number must appear on your account. To add or correct it, write to us on the chat.
Pay simply
Bank card or bank transfer. The methods available are shown at the payment step.
“Payer à 30 jours sur facture (Billie)” (pay in 30 days on invoice): for professionals, subject to approval by Billie. Billie pays LCD-Phone straight away; you pay Billie in 30 days. This option is shown in French on the English site.
Overseas departments: PayPal is offered in Guadeloupe, Martinique, French Guiana, Réunion and Mayotte. A fee is added; the amount is shown before you confirm.
“My Wallet”: top up a balance in advance, then choose “Use wallet” at payment. Refunds from returns can be credited to it.
Cheques are not accepted.
Delivery in France, overseas territories and Europe
Same-day dispatch
Orders placed Monday to Friday before 15:00 (UPS, FedEx, TNT) or before 19:00 (Chronopost), Paris time, ship the same day. Weekend orders ship on Monday. The bar at the top of the site shows the day’s cut-off time.
- 15:00 UPS · FedEx · TNT
- 19:00 Chronopost
Paris and inner suburbs
- Coursier Express
- Coursier Standard
- “Coursier Express (Paris + proche banlieue)” (express courier): within 2 hours in Paris, within 4 hours in the Hauts-de-Seine and the nearby Seine-Saint-Denis.
- “Coursier Standard (Paris)” (standard courier): Paris and Aubervilliers, two rounds a day. Order before 11:00 for the first round, before 16:00 for the second.
- Couriers appear at checkout when your address is covered, with their price based on the postcode.
Rest of France
- Chronopost
- UPS
- TNT
- Chronopost (to your door or to a “Chrono Relais” relay point), UPS and TNT. Usually 1 to 3 working days depending on the service, often the next day.
Overseas territories and international
- Chronopost
- UPS Express
- FedEx International
- Chronopost, UPS Express or FedEx International, depending on the address. Chronopost times: Europe, 1 to 3 days; overseas territories and rest of the world, 2 to 5 days.
- Customs duties, octroi de mer and clearance fees are paid by the customer (Terms of Sale, article 4.4).
- Lithium batteries and products to the overseas territories: the carrier may refuse or limit them. Ask on the chat before ordering.
Times are indicative. Your tracking number is in “Order history and details”. Damaged or incomplete parcel: note it on the carrier’s delivery slip and write to us on the chat as soon as you receive it.
Warranty: what is covered
The warranty runs from the invoice date.
Display panel alone (LCD or OLED)
limited lifetime warranty, limited to the commercial lifetime of the device model. Covers defects of the panel itself: white spots, dead pixels, display failure. Mechanical stress is excluded.
Glass, touch glass, frame, backlight, flex cables and other screen components
30 days.
Batteries
6 months. Gradual loss of capacity is excluded.
Used and refurbished phones
6 months. Breakage and oxidation are excluded.
New phones
12-month manufacturer warranty, claimed from the manufacturer or its approved network.
Accessories and consumables
no warranty. Manufacturer-original accessories: 1-year manufacturer warranty.
Details and conditions: Terms of Sale, article 9 and Schedule 1. For a warranty claim, request an RMA first (see below).
Need a return? Request an RMA
- 1
In your account, open “Order history and details”, then the order concerned.
- 2
Fill in the “Return request” block: products, what you want in return, reason for the return.
- 3
After-sales reviews the request, usually within 24 working hours.
- 4
Once the request is accepted, download the return PDF (“Download PDF”). It holds your RMA number (return authorisation). Print it, put it in the parcel and send the parcel to the address shown on the PDF.
- 5
Follow the status under “Returns tracking” in your account.
Good to know
- Without an RMA, a return is not accepted.
- Keep labels and seals intact.
- A swollen battery must not be shipped: write to us on the chat.
- Return shipping is at your cost, and so is reshipment under warranty (Terms of Sale, articles 9.10 and 10.2).
- An accepted refund can be credited to “My Wallet”.
Our brands, in official or authorised distribution
GUESS: authorised distributor.
Your first order starts here.
Log in at www.lcd-phone.com and place your first order.
Need help? Open the website chat, Monday to Friday 10:00 to 18:15, Saturday 11:00 to 18:00 (Paris time).
The craft of a workshop, the scale of a wholesaler.
LCD-Phone is a brand of Smart Gadget Home, based in Paris.