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Delivery options in France and internationally, indicative lead times, parcel tracking and claims: everything a professional needs to know.
Delivery in mainland France
Express courier (Paris and Aubervilliers 93300): delivery within 2h.
Courier delivery: departures every hour Monday to Saturday, 11am to 6pm (two departures on Sunday); the next departure time is shown at checkout.
Next-day delivery, Monday to Saturday (average observed time, not guaranteed).
Next-day delivery, Monday to Saturday.
Delivery within 24H (order before 3pm).
Next-day delivery after shipment.
Track a TNT parcel
Express delivery to your address. — 1 to 3 business days
Delivery to your address. No next-day delivery. — 2 to 3 business days
Collect from a UPS Access Point within 7 days, with ID. No next-day delivery. — 2 to 3 business days
Example: a parcel shipped on a Friday is expected on the Tuesday or Wednesday. UPS Standard and Access Point are available in mainland France, excluding Corsica.
Collection on site: available, to be selected at checkout.
The times shown are those displayed at checkout; they are given for information only (article 7.2 of the General Terms and Conditions of Sale).
Any pickup or purchase made in mainland France is subject to French VAT. Foreign customers cannot claim a VAT exemption for a pickup in France, unless a forwarder provides proof of export (justificatif d'exportation).
International & overseas (DOM-TOM) delivery
Internationally, courier and Chrono Relais are not available. Three carriers:
Express delivery to your address, in 1 to 3 business days depending on the destination (indicative time).
Parcel delivered in 1 to 3 days to Europe, in 2 to 5 days to the rest of the world (on average, indicative).
International delivery with tracking.
UPS Standard and Access Point cost less, without express delivery. The time depends on the country:
- 2 to 4 business days : Belgium, Germany, Luxembourg, Netherlands
- 3 to 5 business days : Austria, Croatia, Czech Republic, Denmark, Hungary, Ireland, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
- 5 to 8 business days : Bulgaria, Estonia, Finland, Greece, Latvia, Lithuania, Romania
Access Point: offered when there is a UPS Access Point near the delivery address. Cyprus, Malta and some islands or special areas (Canary Islands, Ceuta, Melilla, Azores, Madeira…): UPS Express Saver only.
For overseas delivery addresses offered at checkout, the available carriers are Chronopost, UPS Express Saver and FedEx International. TNT, Chrono Relais, the courier, UPS Standard and UPS Access Point are not offered for these destinations. Customs duties, import taxes, octroi de mer and clearance costs are borne by the customer (article 4.4 of the General Terms and Conditions of Sale); details are given on the page "Ordering from the French overseas territories (DOM-TOM)".
Products containing lithium batteries are subject to air transport regulations. For delivery to the overseas territories, some products, notably batteries sold on their own, may be refused by the carrier or limited in quantity. If in doubt, write to us via the chat before ordering.
For any item exceeding 1 metre, shipping costs are assessed by our sales department after the order is received.
Tracking & claims
To track your parcel, log in to your account, open your order and retrieve the tracking number shown in the order details, then track it on the carrier's website.
In the event of a delay or delivery problem, first contact the relevant carrier's customer service:
- Chronopost: 09 69 39 13 91
- TNT: 0 825 03 30 33
- UPS: details on the delivery note or the UPS website
- FedEx: details on the FedEx website
The carrier is best placed to locate your parcel. Only contact our customer service after this step.
Any claim regarding a parcel (non-delivery, missing product, damage, wrong reference or quantity…) must be sent to us in writing, with photos of the parcel, the label and the contents, within 3 business days of receipt or, if the parcel does not arrive, 10 business days of the announced dispatch date (Articles 7.3 and 19 of the Terms).